This policy applies to all programmes, courses, coaching sessions, mentorships, corporate trainings and digital products purchased from J ACADEMY NOETIC (“J Academy”, “we”, “us”). By making payment, the participant or client (“you”) agrees to the terms below.
1Cancellation request
- Send every cancellation or refund request in writing to payment@jacademy.pro. A verbal or WhatsApp-only request does not count as submitted.
- The date we receive your email is the date of the request.
- “Working days” means Monday to Friday, excluding Selangor and national public holidays.
2Refunds by programme
| Programme | Full refund (100%) | Partial / no refund |
|---|---|---|
| Live courses & workshopsFB Ads A–Z, Mr J Mastery classes, paid webinars | Full refund Cancel at least 7 working days before the start date | Partial / no refund 3–6 working days before: 50% refund. Less than 3 working days, after the start, or no-show: no refund. |
| 1-on-1 sessionsClarity Session | Full refund Cancel at least 48 hours before the session | Partial / no refund Less than 48 hours before, or no-show: no refund. One free reschedule with 48 hours’ notice. |
| Mastery Leadership PositioningQuestionnaire + coach-reviewed report | Full refund Before the questionnaire is submitted | Partial / no refund No refund once the questionnaire is submitted, as report work has begun. |
| Personal Branding Programme | Full refund Before the first session or onboarding | Partial / no refund No refund once the programme has started. |
| Mr. J Private Direct Mentorship12 months | Full refund Within 7 days of payment, if no coaching session has taken place | Partial / no refund No refund after the first session. May be paused once, for up to 1 month, with written notice. |
| Corporate training | Full refund Cancel at least 14 working days before the training date | Partial / no refund 7–13 working days before: 50% refund. Less than 7 working days: no refund; one reschedule allowed, subject to trainer availability. |
| Recorded courses, memberships & digital productsLearning Space, online materials | Full refund Only if we cannot fix a technical access issue within 7 working days | Partial / no refund No refund once access or materials have been delivered. |
3Cancelled or postponed by J Academy
- If we cancel or postpone a programme, you choose: a full refund, or a transfer to the new date or another programme of equal value.
- We are not responsible for travel, accommodation or other costs you have incurred.
4Non-refundable items
- Sessions already attended, reports or certificates already issued, and course materials already delivered.
- Promotional, discounted, bundled or complimentary offers, unless stated otherwise in writing.
- Bank or transfer charges incurred by you.
5Refund process
- Include these details in your request:
- Full name of participant / client
- Programme or course title
- Invoice number
- Payment proof / receipt
- Bank name, account name and account number for the refund
- We reply within 3 working days. Approved refunds are paid by bank transfer within 7–14 working days of approval.
- Refunds are paid only to the original payer.
6Transfer & reschedule
- Instead of a refund, you may reschedule once to another session of the same programme, subject to availability.
- You may transfer your seat to another person by written notice at least 3 working days before the start date. 1-on-1 sessions and the Mr. J mentorship cannot be transferred.
7Special circumstances
- Requests due to a medical emergency or other serious circumstance, with supporting documents, are reviewed case by case. The decision is at J Academy’s discretion.
8General
- J Academy may update this policy from time to time. The version in effect on your payment date applies to your purchase.
- Nothing in this policy limits your rights under the Consumer Protection Act 1999 or other Malaysian law.